[PART 1] 3 Key Pillars for a Buzzing Voice of Customer (VoC) Program
How do you keep evolving your Customer Experience (CX) based on what our customers actually want? Now that’s a million-dollar question. No really, companies who listen, implement and improve their CX typically have a strong, buzzing Voice of Customer (VoC) strategy. According to Aberdeen, businesses that have a VoC generate a 10x greater year-over-year increase in annual …
[PART 1] 3 Key Pillars for a Buzzing Voice of Customer (VoC) Program Read More »